Legal

Privacy Policy

Last updated: August 16, 2026

NexusChemSoft ("NexusChemSoft," "we," "us," or "our") respects your privacy and is committed to protecting personal information.

This Privacy Policy explains how we collect, use, disclose, protect, and retain personal information when you visit the NexusChemSoft website, communicate with us, create an account, or use our software, platforms, applications, computational tools, research workflows, documentation, and related services (collectively, the "Services").

By using the Services, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with this Privacy Policy, please do not use the Services.

1. Information We Collect

Information you provide to us

We may collect personal information that you voluntarily provide, including:

  • your name and professional title;
  • your email address and telephone number;
  • your company, university, laboratory, or institution name;
  • your country, region, or business location;
  • account login and profile information;
  • information submitted through contact forms, project inquiries, support requests, or consultations;
  • billing and transaction information provided in connection with paid Services;
  • your communications with us; and
  • information you choose to include in files, messages, or other materials submitted through the Services.

Information collected automatically

When you access the website or Services, we may automatically collect technical and usage information, including:

  • IP address;
  • browser type and version;
  • device type and operating system;
  • language and general location information;
  • pages or features accessed;
  • date, time, and duration of activity;
  • referring website or link;
  • error reports and diagnostic information; and
  • information about how you interact with the Services.

Information received from other sources

We may receive information about you from organizations that authorize your access to the Services, service providers that support our business, publicly available professional sources, or other users who invite you to a workspace or project.

2. Customer Content

The Services may allow you or your organization to submit data, files, formulas, models, measurements, research notes, project information, documents, instructions, or other materials ("Customer Content").

Customer Content may contain personal information depending on how you or your organization use the Services. You are responsible for ensuring that you have the necessary rights, permissions, notices, and legal authority to submit Customer Content to NexusChemSoft.

We process Customer Content only as reasonably necessary to provide, secure, maintain, support, troubleshoot, and improve the Services, comply with legal obligations, and prevent misuse.

Unless otherwise agreed in writing, you should not submit sensitive or regulated information to the Services, including patient records, personal health information, human-subject research data, classified information, government-restricted information, or export-controlled information.

3. How We Use Information

We may use personal information to:

  • provide, operate, and maintain the Services;
  • create and manage user accounts;
  • authenticate users and protect account security;
  • respond to questions, requests, and support inquiries;
  • communicate with you about the Services, account activity, updates, security matters, and administrative information;
  • process payments, invoices, subscriptions, and transactions;
  • understand how the Services are used and improve their functionality, performance, and reliability;
  • detect, investigate, and prevent fraud, abuse, and security incidents;
  • enforce our Terms of Service and other agreements;
  • comply with applicable laws, regulations, and legal processes;
  • protect the rights, safety, and property of NexusChemSoft and others;
  • send information about relevant services, resources, or updates where permitted by law; and
  • carry out other purposes disclosed at the time of collection.

4. Legal Bases for Processing

Where applicable law requires a legal basis for processing personal information, we may rely on one or more of the following bases:

  • Performance of a contract: to provide the Services, manage accounts, process transactions, and fulfill agreements.
  • Legitimate interests: to operate, secure, improve, and market our Services, communicate with users, and manage our business.
  • Consent: where we request your consent, such as for certain marketing communications or optional cookies.
  • Legal obligations: to comply with applicable laws, regulations, court orders, and lawful requests.
  • Protection of rights: to protect the security, safety, property, and legal interests of NexusChemSoft, our users, and others.

5. Cookies and Similar Technologies

We may use cookies, pixels, local storage, and similar technologies to operate the website and Services, remember preferences, understand website usage, maintain security, and improve performance.

These technologies may include:

  • Essential technologies: required for login, security, account functions, and core website operation.
  • Preference technologies: used to remember settings and choices.
  • Analytics technologies: used to understand website traffic, feature usage, and performance.
  • Communication technologies: used to measure the effectiveness of permitted communications.

You may be able to control cookies through your browser settings. Disabling essential cookies may affect the availability or functionality of certain Services.

6. How We Share Information

We do not sell your personal information. We may share information in the following circumstances:

Service providers

We may share information with trusted service providers that perform services on our behalf, such as hosting, cloud storage, authentication, analytics, customer support, communications, payment processing, security, and technical operations.

These providers may access personal information only as necessary to perform services for us and are expected to protect it appropriately.

Organizations and workspace administrators

If you access the Services through an organization, institution, team, or workspace, administrators of that organization may be able to access account information, usage information, project information, and Customer Content associated with the organization according to the organization's settings and agreement with NexusChemSoft.

Business transfers

We may disclose information in connection with a merger, acquisition, financing, reorganization, bankruptcy, sale of assets, or other corporate transaction.

Legal and safety reasons

We may disclose information when reasonably necessary to comply with law, legal process, or government requests; enforce our agreements; investigate fraud or security concerns; or protect the rights, safety, and property of NexusChemSoft, our users, or others.

With your direction

We may share information when you ask us to do so or otherwise authorize the disclosure.

7. Third-Party Services

The Services may contain links to or integrations with third-party websites, applications, software, platforms, data sources, or services.

Third-party services operate under their own privacy policies and terms. NexusChemSoft is not responsible for the privacy, security, content, or practices of third-party services that we do not control.

8. Data Retention

We retain personal information for as long as reasonably necessary to provide the Services, maintain business and financial records, comply with legal obligations, resolve disputes, enforce agreements, prevent fraud, and protect our legitimate business interests.

The retention period may vary depending on the type of information, the purpose for which it was collected, the nature of our relationship with you, and applicable legal requirements.

When personal information is no longer required, we may delete it, anonymize it, or securely isolate it in accordance with our data retention practices.

9. Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, loss, misuse, alteration, and disclosure.

No method of transmission or storage is completely secure. We cannot guarantee that the Services or information transmitted to us will be completely secure.

You are responsible for protecting your account credentials, selecting appropriate users, configuring access permissions, and notifying us promptly of suspected unauthorized access.

10. International Transfers

NexusChemSoft and its service providers may process or store personal information in countries other than the country where you live or work.

Where required by applicable law, we will use appropriate safeguards for cross-border transfers of personal information. By using the Services, you understand that your information may be processed in countries with data-protection rules that differ from those in your location.

11. Your Privacy Rights

Depending on your location and applicable law, you may have the right to:

  • request access to personal information we hold about you;
  • request correction of inaccurate or incomplete information;
  • request deletion of personal information;
  • request restriction of certain processing;
  • object to certain processing activities;
  • request portability of information you provided to us;
  • withdraw consent where processing is based on consent;
  • opt out of certain marketing communications; and
  • lodge a complaint with a relevant data-protection or privacy authority.

To exercise a privacy right, contact us at hello@nexuschemsoft.com. We may need to verify your identity before completing a request.

We will respond to valid requests within the time required by applicable law. Some information may be retained where necessary to comply with legal obligations, resolve disputes, maintain security, or protect our rights.

12. Marketing Communications

We may send service-related communications that are necessary for account administration, security, transactions, support, and important updates.

Where permitted by law, we may also send information about NexusChemSoft services, research resources, events, or product updates. You may opt out of promotional emails by using the unsubscribe instructions in the message or by contacting hello@nexuschemsoft.com.

Opting out of promotional communications will not stop essential service, security, account, or transaction-related messages.

13. Children's Privacy

The Services are intended for adults and professional, academic, institutional, and research users. NexusChemSoft does not knowingly collect personal information from children under the age of 13.

If you believe that a child has provided personal information to us, please contact us so that we can investigate and take appropriate action.

14. Research and Professional Use

NexusChemSoft provides technology for research and professional workflows. You are responsible for ensuring that your use of the Services complies with applicable institutional policies, research requirements, laboratory standards, confidentiality obligations, intellectual-property rights, and regulatory requirements.

You should not submit personal information or regulated data to the Services unless you have confirmed that the submission is lawful and appropriate.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we make changes, we will post the revised version on this page and update the "Last updated" date.

If changes materially affect how we use personal information, we will provide additional notice where required by applicable law.

Your continued use of the Services after the revised Privacy Policy becomes effective means that you acknowledge the updated policy.

16. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our handling of personal information, please contact NexusChemSoft:

General inquiries: hello@nexuschemsoft.comPrivacy and customer support: support@nexuschemsoft.comSupport hours: Monday–Friday, 09:00–17:00 EST